We do our best to ensure that all our customers have a happy shopping experience with Luxware.dk. However, if you need to return an item for any reason, you will find instructions on how to do it here.
You can return your goods purchased online within 14 days of receiving your order for a full refund to the original payment method used, but you are responsible for postage and any associated costs and risk of returning the goods to us. You must ensure that the products with the completed pre-printed label are returned by our online return center within 14 days of receiving your order, otherwise your refund may be rejected. You can also alternatively request a replacement or replacement, but if for some reason we are sold out on an item, you will receive a refund. Return your order by mail to:l:
Nørrebro Bycenter Lygten 2
2400 Copenhagen NW
We recommend that you return the goods via a registered delivery service and keep the postage certificate. We will send you an email when your refund has been processed, so allow up to 14 days for the refund to appear in your account..
All items you want to return must be in the original packaging where it forms part of the goods. E.g; box, clothes and gift items. If an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk. You can return all items ordered online in accordance with the terms of this section except:
- personalized or bespoke items
- all items that deteriorate or expire quickly
- all items that are sealed for health protection or hygiene reasons if you have sealed them or removed the hygiene strip. This includes, but is not limited to, duvets, mattress protectors, fragrances and perfumes, pillows
- all items that are inseparably mixed after delivery.
You can not cancel your order unless the goods are defective, damaged upon delivery or incorrect. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you have not taken reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you for your own price.